Operational Excellence – Prepare today for excellence tomorrow!

In today’s market, more so than ever before in recent history, an efficient and well run organization is a requirement for survival. During the boom years, it was too common to add additional labor and overhead to compensate for inefficiencies as the business and the market grew. The market has dramatically changed and the market of tomorrow will be different again. The changes you make now in your business and its processes will determine your ability to capitalize on future opportunities. As the industry leader in third-party quality consultation, Quality Built^® understands your needs and the challenges presented by the current state of the industry. We are proud to offer each of our clients consultation in operational excellence and continuous improvement. Whether your goal is the National Housing Quality^™ Award or to survive the downturn and position yourself for the rebound, Quality Built can help you reach your goal. Contact us today to prepare for tomorrow! Contact: our Customer Service Department at 800-547-5125 ext.118 or via email at CustomerService@qualitybuilt.com.

Many Services for Builders to Cut Costs and Improve Risk

Did you know that Quality Built has saved builders millions of dollars by improving how homes are built? We’ve always known that quality doesn’t cost you anything, it saves you! Read below to see if your company could benefit from some of the many services Quality Built consultants have to offer:

• QB Builder Link^®. There is strength and profit in knowledge! QB Builder Link is a handy field process management software tool developed by Quality Built that allows you to capture critical processes, tasks, and best practices using an Ultra-Mobile or Tablet PC. Managing the building operation using a portable device, your project managers and superintendents click on daily tasks and then answer pre-selected questions that are important to that particular task or operation. Imagine being able to constantly remind your field staff to check the nailing on a window flange or to visit every home in production. QB Builder Link allows you to add or modify tasks and link them to checkpoints, best practices, special reminders and more. You can also capture unlimited photos during construction and post them to your confidential QBIN database. For more information, contact your account representative at 800-547-5125 or sales@qualitybuilt.com.
• Home ID^® Saves Time and Money by Posting Homeowner Documents on the Web. Home ID starts out simply enough with the posting of a bar code label you apply to every home you build. This label becomes the license plate for the home and everything links to this patent-pending system to make your job much easier! Photos collected in the field can track the exact date, time and frequency your employees and trades visit homes in construction. You can identify the exact time they arrive and leave your site, and which homes have activities underway. Home ID also is a storage house, where your customers may visit to see pictures of their homes as they are being built. Imagine taking a picture of a home and in a few minutes your client sees it on the Home ID Web site! Your customers are excited about their new home and will appreciate having access to this information throughout the course of construction. Home ID is also a gateway for information and is used to organize and upload documents. Posting information in a readily-accessible and organized manner will promote you as a professional builder to each client. The process will save you time and expense as well. For example, you can upload a document, say a homeowner’s manual, one time and have it visible to every homeowner and client you select with the click of the mouse. Home ID is just the beginning of many great new things coming your way from Quality Built. Contact your account representative at 800-547-5125 or sales@qualitybuilt.com.
• Value Engineering. Let our experts spend a day on your jobsites to uncover hidden waste, costly methods and customer service problems, and help you eliminate them. We can view your project from a neutral perspective that your trade contractors often overlook.
• ISO 9001:2000. Are you ready to be recognized as a world-class company in the home-building industry? By achieving ISO 9001:2000 certification/registration of your quality management system, you can tell the world you have met the challenge! Quality Built^® became the first quality assurance consulting firm in the U.S.A. to attain ISO 9001:2000 certification/registration of its Quality Management System and now we are offering a streamlined service specially developed to guide builders through the steps to prepare their quality management system for the ISO on-site registration audit. You may already be closer to certification/registration than you think if you have been following the Quality Built programs and understand the “7 Deadly Sins of Construction”. Give our Quality Assurance department a call to discuss this exciting and profitable opportunity for your company. They may be reached at 800-547-5125 or emailed at QBDocuments@qualitybuilt.com.
• Customer Claims and Litigation Support. Try as we might, there are those who will complain about anything and Quality Built is here with services and support for claims and litigation matters. Our clients’ trust in us is backed by our 24 years of experience in defending builders on over 2,800 litigation and forensic cases, involving just about everything imaginable related to construction. You might know us only from our risk programs, but our sister company, Pacific Property Consultants®, also owned by Quality Built’s CEO, Stan Luhr, is a nationally recognized forensic company and is hired by the Nation’s largest builders and insurers. Pacific Property Consultants has worked on cases involving billions of dollars of litigation exposure and can assist you with timely support, investigation and trial strategies. Contact: Robert Heckel, AIA and Managing Director for Pacific Property Consultants at 858-513-4398 x197 or email rheckel@ppcexpert.com, or visit their website at www.ppcexpert.com for more information.

These and many other programs are available to Quality Built clients.  Give us a call!

Stan Luhr